📦 Order & Shipping

• Track Your Order: Check your order status here
• Shipping Times: Standard shipping takes 5-7 business days. Express options available at checkout.
• International Shipping: We ship worldwide. Customs fees may apply.
• Order Changes: Contact us within 24 hours to modify your order.

🔧 Product Setup & Usage

• Setup Guide: Complete setup instructions for your digital frame
• WiFi Connection: Navigate to Settings > WiFi on your frame and select your network.
• Photo Upload: Download the Pintura app to upload and manage your photos wirelessly.
• Wall Mounting: All frames include mounting hardware. Professional installation recommended for large displays.

🔄 Returns & Exchanges

• 30-Day Return Policy: Return unused items within 30 days for a full refund.
• Defective Products: We'll replace or refund defective items at no cost to you.
• Exchange Process: Contact support to initiate an exchange for a different size or model.
• Return Shipping: Free return shipping on defective items. Customer pays return shipping for other returns.

💳 Payment & Pricing

• Accepted Payments: We accept all major payment methods through Shopify's secure payment system, including credit cards, debit cards, digital wallets, and local payment options.
• Currency: Prices shown in USD. Multi-currency support available.
• Discounts: Sign up for our newsletter to receive exclusive offers.
• Bundle Deals: Save with our mix & match bundles

⚠️ Need Technical Help?

Please don't troubleshoot on your own. Our support team is trained to help you quickly and safely.

• Frame not working as expected? Contact us immediately.
• WiFi or connectivity issues? We'll walk you through it.
• Questions about features? We're here to help.

Attempting repairs or modifications on your own may void your warranty. Always reach out to our team first.

📞 Contact Us

Email: support@pinturalife.com

Response Time: We typically respond within 24 hours (Monday-Friday)

Live Chat: Available on our website during business hours

For faster service, please include your order number in all correspondence.