Customer Support

How Can We Help You?

Welcome to PINTURA Support. Find answers to common questions about orders, shipping, returns, product setup, payments, and technical support.

Order & Shipping

  • Track Your Order: Check your order status here.
  • United States Shipping: Economy shipping is free for all U.S. orders and typically takes 5–7 business days. Standard shipping is available for $25.00 and typically takes 3–4 business days.
  • Canada Shipping: Economy International shipping typically takes 7–10 business days. Orders below $59.00 have a $9.99 shipping fee. Orders of $59.00 or more qualify for free Economy International shipping.
  • International Shipping: We ship to selected international regions. Shipping times and fees vary by destination, shipping method, and order details. Available shipping options and costs will be shown at checkout.
  • Customs, Duties & Taxes: International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These charges are the customer’s responsibility unless otherwise stated at checkout.
  • Delivery Estimates: Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier delays, customs processing, weather, holidays, address issues, or other circumstances outside our control.
  • Order Changes: Please contact us as soon as possible if you need to modify or cancel your order. Once an order has been processed or shipped, changes cannot be guaranteed.
  • Shipping Policy: For full shipping rates and delivery details, please review our Shipping Policy.

Returns, Exchanges & Repairs

  • 30-Day Return & Exchange Support: You may request a return or exchange within 30 days of delivery, provided the item meets the eligibility requirements in our Return & Refund Policy.
  • Brand New & Unopened Items: Unused and unopened items in their original packaging are eligible for a refund of the product purchase price or a direct exchange within 30 days of delivery.
  • Opened or Lightly Tested Items: Opened items remain eligible for a return or exchange within 30 days if they are in like-new condition, function properly, include all original accessories, manuals, cables, and packaging, and show no signs of customer-caused damage.
  • Used, Damaged, or Incomplete Items: Items that are damaged, missing accessories, heavily used, altered, or not in resellable condition may be rejected or may be subject to a partial refund at our discretion.
  • Defective, Damaged, or Incorrect Items: If your item arrives defective, damaged, or incorrect, please contact us within 30 days of delivery with your order number and a photo or video showing the issue. Once verified, PINTURA will provide a replacement or another appropriate resolution at no additional product charge.
  • Return Shipping: For returns or exchanges due to personal preference, such as changing colors, models, or simply changing your mind, customers are responsible for the return shipping cost. For verified defective, damaged, or incorrect items caused by our error, PINTURA will cover the related return or replacement shipping costs.
  • Repair Support: If a used product has a functional issue after the 30-day return window, we may be able to assist with inspection or repair service options. Any shipping, inspection, repair, replacement parts, or related service fees may be the customer’s responsibility unless otherwise agreed by PINTURA.
  • Start a Request: Please contact support before sending anything back. Items returned without prior authorization may not be accepted.
  • Return & Refund Policy: For full details, please review our Return & Refund Policy.

Product Setup & Usage

  • Setup Guide: View setup instructions and product support resources.
  • App & Connectivity: Some PINTURA products may require a compatible mobile device, app, Bluetooth connection, Wi-Fi network, software update, or third-party service to access certain features.
  • Photo, GIF & Video Upload: For compatible products, use the supported app or product instructions to upload and manage your photos, GIFs, videos, or display content.
  • Device Compatibility: Product features may vary depending on your device model, operating system, app version, Bluetooth or Wi-Fi environment, and network conditions.
  • Electronic Product Care: Keep electronic products away from excessive water, heat, impact, improper charging, unauthorized disassembly, and other conditions outside normal consumer use.
  • Wall Mounting: Some digital frames include mounting hardware. Professional installation may be recommended for large displays or complex installations.

Payments & Pricing

  • Accepted Payments: We accept major payment methods supported by Shopify’s secure checkout, including credit cards, debit cards, digital wallets, and local payment options where available.
  • Currency: Prices are displayed in the currency shown at checkout. Multi-currency support may be available depending on your location.
  • Discounts: Discounts, promo codes, bundle offers, free shipping offers, and limited-time promotions may be subject to specific terms, eligibility, exclusions, and expiration dates.
  • Taxes & Fees: Taxes, shipping fees, customs duties, import taxes, and other applicable charges may vary depending on your location and order details.

Need Technical Help?

  • Troubleshooting: Please do not attempt unauthorized repairs or modifications on your own. Contact our support team first so we can help you troubleshoot safely.
  • Device Not Working as Expected? Contact us with your order number, product model, and a short description of the issue.
  • Wi-Fi, Bluetooth, or App Issues? We can help walk you through basic setup and compatibility checks.
  • Repair Requests: If your product has been opened, used, and is no longer resellable, it may not be eligible for return or exchange, but we may still be able to assist with repair support when possible.

Attempting unauthorized repairs, modifications, disassembly, or improper use may affect your eligibility for return, exchange, repair, or replacement support. Always reach out to our team first.

Useful Links

Contact Us

Email: info@pinturalife.com

Response Time: We typically respond within 1–2 business days, Monday through Friday.

Live Chat: Available on our website during business hours when support agents are online.

For faster service, please include your order number, the email address used to place the order, product photos or videos if applicable, and a clear description of your question or issue.